Tailor4Less
is the website of a China-based tailoring service which offers interesting
prices for tailor-made graments. They also have a nice selection of fabrics to
choose from. In March 2016, I ordered my first jacket from them, and during the
following months, I ordered 4 more jackets, the last one in June. Five jackets
@150 euros apiece at least, I left them over 750 euros (850 dollars) in a
couple of months, not to mention a couple of shirts I bought from them as well.
Of all the
5 jackets, only 2 were satisfactory. The others always had a minor problem here
or there, such as the top button of a two-button jacket positioned too high, in
a position suited for a three-button jacket, but not for a two-button one. I
kept them however, because I need to wear them and therefore I decided to
overlook those defaults.
When I
received my last gray wool jacket in June, however, that was the last straw.
First, you
have to know that the only option Tailor4Less offered until now for jacket
pockets was “angled” pockets, and not horizontal one. It may be more
fashionable today, but much less classical, and I like classical. Anyway,
because there was no other option, I accepted those “angled” pockets, even
though I always found them a bit ridiculous.
Finally,
when I was ready to order my last jacket, I saw that they were now offering an
option to have horizontal pockets, so of course I selected that.
When my
jacket arrived, big disappointment: the pockets were still “angled”, i.e. they
had not complied with the specifics of my order. Moreover, the jacket featured
3 pockets, but that was my fault, a mistake I had made when configuring my
order on their not-so-easy-to-use interface.
To top it
off, the lapel buttonhole was positioned ridiculously high, only 1.5 cm below
the end of the lapel, instead of the usual 2.5 cm (I checked on my other
Tailor4Less jackets).
So, of
course, I asked for “a remake”, as they say: I could accept the 3 pockets (my
mistake), I suppose I could have lived with the “angled” pockets (although
contrary to my request), but there was no way I would wear a jacket with a
ridiculously located lapel buttonhole!
As you can
imagine, things were not easy for me —although they could have been: there was
one or two times I had a problem with an Amazon item, and every time they
reimbursed my without any discussion and with no or very few questions asked.
But, hey! Not everyone can be Amazon, I learned that at my expense.
Indeed,
Tailor4Less began by asking my lots of questions. I was asked to take
photographs of my jacket WHILE WEARING IT (very easy to do, as you can imagine,
when you’re alone at home!). I complied with everything they asked… and
eventually, they said they did not agree to a remake…!
I could not
believe it. I tried to explain again, sent more photos showing the difference
of measurements between that lousy last jacket and the previous ones, cut by
themselves, all to no avail: the young guy at Customer Service (ha! what a
joke!) I had to email half a dozen times seemed to know nothing about men’s
garments (he called the lapel buttonhole a “trou” in French, literally “a
hole”), and they persisted in refusing to remake or refund.
In the
course of our exchanges, I told them I would not give them good reviews on the
internet, as I was legitimate to do, and indeed as soon as I published my duly
documented opinion on Trustpilot, they tried to have it deleted under the
pretense that it did not agree with Trustpilot’s guidelines… Of course, they
didn’t want it to be known, so they tried to silence me…!
They did
not succeed and you will find that review here: https://fr.trustpilot.com/reviews/576007b00000ff000965e95f.
It is very much like this post you’ve just read, so don’t necessarily bother
reading it again. Just avoid Tailor4Less and advise your friends and
acquaintances to do the same, as they are not worthy of your confidence.
